Privacy Policy

Oh My Glasses Co., Ltd. (hereinafter referred to as “the Company”), as an enterprise engaged in planning, production, and provision of internet- and mobile-based content services, as well as eyewear sales, recognizes the protection of personal information as a significant social responsibility and is committed to safeguarding personal data.

To ensure appropriate handling of all personal information used in its business operations, the Company establishes this “Personal Information Protection Policy” as a code of conduct that all employees must strictly follow and ensures full compliance.

1. Compliance with Laws and Standards

The Company complies with all laws, national guidelines, and other regulations related to the handling of personal information. It has established a management system in accordance with the Japanese Industrial Standard “Personal Information Protection Management Systems—Requirements” (JIS Q 15001) to ensure proper operation.

2. Principles of Acquisition, Use, and Provision

The Company acquires, uses, and provides personal information appropriately within the scope necessary for business purposes and only to the extent required to achieve specified purposes, taking measures to prevent use beyond such scope.

3. Outsourcing Management Responsibility

When outsourcing the handling of personal information to third parties, the Company supervises such parties to ensure proper data security.

4. Restrictions on Third-Party Provision

The Company will not provide personal information to third parties without the consent of the individual concerned, except where required by law.

5. Prevention of Leakage, Loss, and Damage

The Company implements necessary security measures to prevent leakage, loss, or damage of personal information and takes prompt corrective action in the event such incidents occur.

6. Complaints and Inquiries

The Company promptly and appropriately responds to complaints and inquiries regarding personal information and accepts requests for disclosure, correction, addition, deletion, suspension of use, or suspension of provision. For procedures, please contact the “Personal Information Inquiry Desk” listed below.

7. Continuous Improvement

The Company continuously improves its personal information protection management system to enhance its effectiveness.

Date of Establishment: July 15, 2011
Date of Revision: November 1, 2014

Oh My Glasses Co., Ltd.

Personal Information Inquiry Desk

Oh My Glasses Co., Ltd. Personal Information Officer
E-mail: info@ohmyglasses.co.jp
※Responses will be provided on the next business day for inquiries received on weekends, national holidays, year-end/New Year holidays, or Golden Week.

Certified Personal Information Protection Organization and Complaint Desk

Organization: Japan Institute for Promotion of Digital Economy and Community (JIPDEC)

Complaint Desk: Personal Information Protection Complaint Consultation Office

Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, Japan
Phone: +81-3-5860-7565 / 0120-700-779
(Note: The above is not a contact point for product or service inquiries of the Company.)

1. Scope of Application

By using the Company’s website (hereinafter referred to as “the Website”), Users agree to this Privacy Policy and are bound by its terms. This Policy, together with the Terms of Use (including disclaimers, dispute provisions, and Japanese governing law), applies to all use of the Website and all personal data-related matters.

2. Scope of Personal Information

“Personal information” refers to information defined under Article 2, Paragraph 1 of the Act on the Protection of Personal Information, which can identify a specific individual, including name, date of birth, and other identifying elements, or information that can be cross-referenced to identify an individual.

The Company handles the following personal data:

• Information provided by users through the Website

• Personal data entrusted for processing

• Personal data of business partners and contractors obtained in the course of business operations

3. Voluntary Provision

Providing personal information is voluntary. However, refusal to provide such information may result in inability to use certain services. Users will be informed accordingly.

4. Purpose of Use of Personal Information

Personal information is used only within the following purposes:

• Provision of services via online and physical stores operated by Oh My Glasses and its affiliates

• Order processing, product delivery, payment processing, promotions, customer support, account management, communication, reviews, and recommendations

• Improvement of website and in-store user experience and prevention of fraud or misuse

• Outsourcing to third parties (e.g., logistics providers)

• Marketing communications via mail, email, or printed materials

• Data collection even for incomplete transactions submitted via forms

• Statistical analysis in a non-identifiable form

5. Management of Personal Information

The Company properly manages personal information to prevent leakage, misuse, or alteration.

6. Conditions for Third-Party Provision

The Company does not sell personal data or provide it to third parties without consent, except in the following cases:

• Prior explicit consent is obtained

• Required by law

• Necessary to protect life, body, or property

• Necessary for public health or child welfare where consent cannot be obtained

• Required for legal duties by government authorities

• Business succession through merger or transfer

7. Information Collection Methods

The Website uses SSL encryption to ensure secure data transmission. Only the last four digits of credit cards are displayed during order confirmation; transactions are processed by payment providers.

The Website uses cookies and similar technologies to store information and track email engagement.

Anonymous data may be provided to Criteo for personalized advertising services.

8. Rights of Access, Correction, Deletion, Addition, and Suspension

Personal Information Manager: Management Division, Tamano

Users may request:

• Access to registered data

• Correction or deletion

• Suspension of use or provision

The Company will respond within a reasonable timeframe in accordance with applicable laws.

9. Request Procedures and Contact Information

Address:
Oh My Glasses Co., Ltd.
Nakajima Building 2F, 7-10-25 Roppongi, Minato-ku, Tokyo 106-0032, Japan

Required documents include:

• Application form with personal details

• Identification documents (as specified)

• Power of attorney if applicable

Fee: 500 JPY per disclosure request (tax included)

10. Membership Withdrawal

To withdraw, users must contact customer support via the “Orders / Contact Us” page.

Notes

• SSL: Secure Socket Layer encryption for secure communication

• Cookies: Browser identifiers used to maintain cart data and improve user experience